president Account & Payment FAQ

When you create an account on president, we collect your username, email address, mobile phone number, and password. These details allow us to set up your account and enable secure login. During registration, you must agree to our Terms of Use, Privacy Policy, and Legal Notice.

After account creation, you undergo know-your-customer (KYC) verification before your first deposit or withdrawal. We request your legal name, date of birth, national ID number, and proof of address. This verification protects both you and us by confirming your identity and checking anti-money-laundering requirements. The process typically takes one to two business days in Jakarta, Surabaya, Bandung, and other supported cities.

Opening an account on president follows these steps:

1. Visit our registration page and enter your username, email, mobile number, and password.
2. Verify your email address by clicking the link we send you.
3. Complete KYC verification: upload your ID and proof of address.
4. Wait for our team to review your documents (typically one to two business days).
5. Once approved, deposit your first funds using QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer (mobile banking, local payment, online payment, e-wallet).
6. Begin accessing our sports markets, live-dealer tables, slots, and esports games.

If your KYC is rejected, contact our support team to clarify what additional documents are needed.

If your deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer does not complete, the funds typically return to your original payment method within one to three business days. Check your e-wallet or bank account first.

If the money does not appear after three business days, contact our support team with your transaction ID and receipt. We will investigate and help you recover the funds or reprocess your deposit.

For withdrawals, if your request is delayed, it may be due to a bank processing hold or a verification step we need to complete. We will notify you by email if additional information is required. Standard withdrawal times vary by payment method but are subject to your bank's processing windows.

We do not charge fees on deposits to your president account. Your deposit amount is credited in full. However, your bank or e-wallet (online payment, e-wallet, mobile banking, local payment, online payment) may impose their own transfer fees depending on your account type and the amount.

Withdrawals to your original payment method are also fee-free on our side. Bank transfer withdrawals (to e-wallet, mobile banking, local payment, online payment) may incur standard bank fees, which vary by institution. Always check your bank's fee schedule or contact them directly. We will always show you the final amount you will receive before you confirm a withdrawal.

We at president offer markets on major football leagues and tournaments, including Liga 1 (Indonesia's top division), Piala Indonesia, Piala AFF (Southeast Asian Cup), Piala Asia, Champions League, Premier League, and international friendlies. We also cover motorsports (MotoGP) and badminton.

Beyond football, president features live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) with multi-camera studios, slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).

Our market availability varies by jurisdiction and changes seasonally. Log into your account to see the current list of available markets and odds.

Bonus offers on president vary by promotion. Common offer types include a welcome bonus for new accounts, reload bonuses on subsequent deposits, and loyalty rewards for regular activity. All offers are optional — you can use president without claiming a bonus.

Each bonus comes with specific terms, including wagering requirements (the number of times you must bet the bonus amount before you can withdraw), time limits (how long you have to meet the requirements), and eligible games or markets. Some bonuses may have maximum withdrawal limits.

Always read the promotion details before claiming. If you have questions about any offer's terms, contact our support team. We provide clear terms for every promotion so you know exactly what to expect.

If you wish to delete your personal data from president, contact our support team by email with a formal request. Include your account username and email address.

We will review your request and confirm whether your data can be deleted. Some data must be retained for legal and regulatory reasons (such as anti-money-laundering records and transaction history), typically for five to seven years. However, we will delete or anonymize unnecessary personal information where allowed by law.

The deletion process typically takes five to ten business days. We will send you a confirmation email once it is complete. For more details, see our Privacy Policy

Our support team can be reached via live chat on the president website or mobile app. We respond to messages within one business day during standard operating hours. For email inquiries, look for the support contact form on our site or check your account settings for the official support email address.

When you contact us, include your account username, the issue you are experiencing, and any relevant transaction IDs or dates. This information helps us resolve your inquiry faster.

We handle all inquiries in English and respond promptly to questions about account access, payment issues, game rules, and security concerns.